Toolbelt (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, SMS messaging services, and related services (collectively, the “Service”).
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number, password | Create and manage your account |
| Business Information | Business name, address, industry, EIN | Set up your business profile |
| Identity Information | Last 4 digits of SSN, date of birth | Verify your identity for payments |
| Payment Information | Bank account details, routing numbers | Process payments and payouts |
| SMS/Phone Information | Mobile phone number, text message content | Provide AI-powered appointment scheduling via SMS |
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Device type, operating system, unique device ID | Improve app performance |
| Usage Data | Features used, time spent, actions taken | Improve our Service |
| Log Data | IP address, access times, app crashes | Security and troubleshooting |
| SMS Metadata | Message timestamps, delivery status, opt-in/opt-out status | Manage SMS communications and compliance |
We receive information from third-party services you connect to your account, including financial institutions through Plaid (see Section 3).
We use Plaid Inc. (“Plaid”) to connect your bank accounts to our Service. When you link your bank account, you will be directed to Plaid’s interface to provide your credentials.
What Plaid Collects:
By using Plaid, you authorize Plaid to collect and share the following information from your financial institution:
Plaid’s Privacy Policy:
Plaid’s use of your data is governed by their privacy policy, available at: https://plaid.com/legal/#end-user-privacy-policy
Your Control:
You can disconnect your bank account at any time through the app settings or by contacting us.
Toolbelt provides AI-powered appointment scheduling and booking management via SMS text messaging. This section describes how we handle data related to our SMS services.
When a customer texts a business phone number managed through Toolbelt, an AI assistant responds to help schedule, reschedule, or cancel appointments. Messages are processed through Twilio, our SMS service provider, and our AI systems to generate appropriate responses.
| Data Type | Examples | Purpose |
|---|---|---|
| Phone Numbers | Customer and business mobile/phone numbers | Deliver and receive SMS messages |
| Message Content | Text of inbound and outbound messages | Process appointment requests and generate AI responses |
| Conversation Metadata | Timestamps, delivery status, message count | Track conversation state and ensure delivery |
| Opt-In/Opt-Out Status | STOP, START, HELP keyword responses | Manage consent and comply with TCPA regulations |
| AI-Detected Intent | Booking intent, service preferences, scheduling data | Improve AI responses and complete bookings |
We do not sell, share, or use SMS data (including phone numbers and message content) for advertising or marketing purposes. SMS data is only shared with:
We do not share SMS opt-in/opt-out data or consent status with any third parties for their own marketing purposes.
Customers initiate SMS communication by voluntarily texting the business phone number. By sending the first message, customers consent to receive AI-generated appointment scheduling responses.
Opt-Out:
Opt-In:
Help:
Message and data rates may apply. Message frequency varies based on your interaction with the scheduling assistant.
| Data Type | Retention Period |
|---|---|
| SMS Conversation History | Duration of business account + 1 year |
| Message Content | Duration of business account + 1 year |
| Opt-Out Records | Indefinitely (required for compliance) |
| AI Conversation Context | Duration of active conversation |
| Purpose | Description |
|---|---|
| Provide Services | Process payments, payouts, transactions, and AI-powered SMS scheduling |
| Verify Identity | Confirm you are who you say you are (KYC compliance) |
| Prevent Fraud | Detect and prevent fraudulent transactions |
| Communicate | Send receipts, notifications, appointment confirmations, and support messages |
| Improve Service | Analyze usage to improve features and user experience |
| Legal Compliance | Meet legal and regulatory requirements including TCPA |
We do not sell your personal information. We may share your information with:
| Provider | Purpose | Data Shared |
|---|---|---|
| Plaid | Bank account connections | Bank credentials, account info |
| Stripe | Payment processing | Payment details, transaction info |
| Firebase / Google Cloud | Data storage and authentication | Account data, usage data |
| Twilio | SMS message delivery | Phone numbers, message content |
| Anthropic | AI-powered conversation processing | Message content (anonymized) |
We may disclose your information if required to:
If Toolbelt is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We may share your information for other purposes with your explicit consent.
| Security Measure | Description |
|---|---|
| Encryption in Transit | All data transmitted using TLS 1.2 or higher |
| Encryption at Rest | All stored data encrypted using AES-256 |
| Access Controls | Limited access based on role and necessity |
| Multi-Factor Authentication | Required for all administrative access |
| Monitoring | Continuous monitoring for unauthorized access |
| SMS Security | Twilio webhook signature validation on all inbound messages |
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 2 years |
| Transaction Records | 7 years (legal requirement) |
| Bank Account Tokens | Until you disconnect the account |
| Usage Data | 1 year |
| SMS Conversation History | Duration of business account + 1 year |
| SMS Opt-Out Records | Indefinitely (compliance requirement) |
After the retention period, data is securely deleted or anonymized.
You can request a copy of the personal information we hold about you.
You can update or correct your account information at any time through the app.
You can request deletion of your account and personal information. Note that some data may be retained for legal compliance.
You can disconnect linked bank accounts at any time through:
You can stop receiving SMS messages at any time by replying STOP to any message. See Section 4.5 for full details on SMS consent management.
You can opt out of promotional communications by:
Our app does not currently respond to “Do Not Track” signals.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
| Right | Description |
|---|---|
| Right to Know | Request what personal information we collect, use, and share |
| Right to Delete | Request deletion of your personal information |
| Right to Opt-Out | Opt out of the sale of personal information (we do not sell your data) |
| Right to Non-Discrimination | We will not discriminate against you for exercising your rights |
To exercise these rights, contact us at privacy@toolbelt.com.
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.
Your information may be transferred to and processed in the United States, where our servers are located. By using our Service, you consent to this transfer.
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Your continued use of the Service after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
ToolBelt
Email: davidperez@toolbelt.com
Mail: 111 Fenner Rd, Newton, NJ 07860
Privacy Contact: David Perez, Founder & CEO
By using Toolbelt, you consent to: