How consumers consent to receive AI-powered appointment scheduling messages from businesses that use ToolBelt. This page exists so reviewers, carriers, and consumers can verify our SMS Call-to-Action in one place.
Last updated: April 2026
ToolBelt is a business-management platform for service businesses (salons, barbers, contractors, etc.). Each business is provisioned a dedicated phone number. When a consumer texts that number, an AI assistant replies to help them book, reschedule, or cancel appointments. The business also uses the number to send appointment reminders and confirmations.
Messages are delivered via Twilio. The AI identifies itself as an AI in its first scheduling message to each consumer.
This is the consent language a consumer sees on a business's online booking page (verbatim, with the business's name in bold):
By checking this box, you provide your express written consent as required by applicable law.
The checkbox is required, unchecked by default. The Confirm Booking button is disabled until the box is checked — literal HTML attribute on the page. We log consent timestamp, IP address, and user-agent for every checked submission.
Sample live booking page where this disclosure is used: https://toolbelt.tools/book/toolbelts-test (the consent checkbox appears on the “Your Details” step after a service is selected).
No SMS is sent to a phone number without one of the three opt-in records below. The reminder service hard-checks the consent flag before any send.
Consumer fills out a public booking form, checks the disclosure box (above), and taps Confirm Booking. Consent is recorded with timestamp, IP, and user-agent. This is the flow TCR can verify by visiting the sample URL.
When a business adds a client manually inside the ToolBelt app, staff must enable a “Client Consented to SMS Reminders” toggle. Per ToolBelt's Terms of Service Section 4, the business attests that they obtained verbal or written consent using the approved disclosure script before enabling the toggle.
If a consumer texts a ToolBelt-managed business number for the first time without a prior consent record, the AI does NOT begin scheduling. It first sends:
The AI proceeds only after the consumer replies YES. The literal inbound YES message is retained as carrier-verifiable proof of consent.
Frequency: Typically 1–3 messages per appointment (booking confirmation, reminder, optional follow-up). Standard message and data rates may apply. Consent is not a condition of any purchase.
Auto-reply: “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”
Auto-reply: “You have opted in to receive AI-generated appointment scheduling messages from [Business Name]. Reply STOP to opt out. Reply HELP for help. Msg&data rates may apply.”
Auto-reply: “Reply STOP to unsubscribe. Msg&Data Rates May Apply.”
Full details: Privacy Policy Section 4 · Terms & Conditions Section 4.
ToolBelt is registered as a brand and campaign with The Campaign Registry under the U.S. A2P 10DLC framework, sending exclusively through Twilio. The campaign use case is Customer Care. Messages do not contain embedded links, embedded phone numbers, age-gated content, or content related to direct lending. The AI assistant identifies itself as an AI in its first scheduling message to each consumer and never impersonates a human.